FAQ

Each pair of SaferOptics glasses is made to order locally at our laboratory. Once we receive your order, the team at our laboratory will process according to the type of item you purchased. The process includes high precision lens glazing - scan, cut, trim and fit into the frames. Then, it goes through a strict quality control procedure - adjustment, surface checking, cleaning and disinfection before it is packed securely in a protective casing.

We use Medical Grade and KKM certified disinfectants in our cleaning process.As part of our safety measures, our laboratory is maintained in a Cleanroom and controlled environment where pollutants like dust, airborne microbes, and aerosol particles are filtered out in order to provide the cleanest area possible.

1. Browse our online eyewear collection / catalog to choose your preferred frames style and colour.
2. Select Lens Options:
   420 Basic: The latest generation anti blue light lenses with premium coating, clear lens. More Info
   420 PC Safety: Anti-Break, Shatter Proof, High Impact Resistance Safety lens with 420 Premium Blue Coat.
3. Add to Cart. You may proceed to View your Cart items or Check Out.
4. At Check Out, complete your contact information and shipping address. Shipping charges will be calculated at the next step.
5. Select your payment method (Credit Card, Billplz or Bank Deposit) and click "Complete Order". Proceed to make your payment.
6. You will receive an email notification with Order Confirmation. If you have created an account with us, you can also log in to check your order status on our web site.

Other Regular Lenses

The lens features a reflective blue coating, UV400 protection with blue blocking lens properties which has a yellowish tint.

420 Premium Blue Coat Lenses (Latest Generation)

420 Blue Coat lenses features an anti-reflective premium coating, UV and High Energy Visible light (HEVL) protection up to 420 nm wavelength, the latest blue blocking lens properties without yellowish colour/tint (clear lens). Our 420 Blue Coat lenses come with a 1 year warranty against manufacturing defects.

420 PC Safety Premium Blue Coat Lenses

420 Safety is available as an upgrade. Same 420 Blue Cut premium coating features as 420 Basic, made with Anti-Break, Shatter-Proof and Unbreakable safety lens material. FDA certified for High Impact Resistance. The ultimate safety lens option to protect eyes for active kids (even big kids).

SaferOptics Kids eyewear collection features sizes for various age range. Small size category is suitable to fit children aged 2 to 7 years old. Medium size category is suitable for age 5 to 10. We also have a Big size category that fits students and teens aged 7 to 15 years old.

As the frames are made of soft silicone material, they are very flexible and fit comfortably. Please refer to the frame size guide on each product for measurements. If you are wondering if an older child / teen is able to wear them, ideally, you should measure the width of your child's face to see if the frames are suitable. If you need help on sizes, please chat with us. We'll be happy to help!

Yes! Adult styles are available. CLICK HERE TO SHOP. Most of the designs for adults are medium sized, but we also have a few Large sizes, too. Prescription and reading degree/power with 420 premium blue coat are also available.

You may introduce eyewear to children who are at least 3 years old with adult supervision at all times. Eyeglasses that are made of plastic are generally safe to be used at home, but they are not unbreakable. As they are not categorized as safety / protective goggles, do not wear these glasses when engaging in sports or outdoor activities.

At SaferOptics, our main focus is on children's safety. From October 2020, we introduced FDA Certified High Impact Resistance safety lenses that is anti-break, shatter-proof and offers the safest eye protection. 420 PC Safety lens option is available with ALL SaferOptics eyewear range at RM70 upgrade (from frames price)

We offer 1 Year Warranty against manufacturing defects on all SaferOptics premium 420 Blue light lenses. For 420 Safety lenses, we have a shatter-proof and full money-back guarantee if the lens shattered (broke into pieces).

Our warranty does not cover damage from wear and tear, scratches, damage due to chemical exposure, heat or other improper use. Warranty claim is subject to manufacturer's approval and stock availability. Promo price items are not covered in our warranty.

Eyewear frames are covered in our 14-day return & exchange policy, which means you have up to 14 days from date of receipt to return the product due to defects, damage or if you have received the wrong product.

You can add the SaferOptics Prescription Lenses to cart if you need power lenses fitted with your SaferOptics frames. We can only process orders with a valid Optometrist's or Eye Doctor's prescription. Due to different pricing on certain power range, please send us a copy of your prescription before confirming your order. We will advise and quote your lens price according to the prescription.You may email the prescription to hello@saferoptics.com or send us via WhatsApp.

We operate a licensed and registered optical laboratory with compliance to MOC (Majlis Optik Malaysia) which regulates the sale of prescription lenses. Our staff comprise of trained Dispensing Opticians and we'll be happy to answer questions relating to prescription lenses.

We deliver to all domestic addresses in Malaysia via local courier service.

Shipping charges within West Malaysia is RM6.00. Shipping charges for East Malaysia is RM10.00.

Free shipping for order total amount above RM120.

Yes. International shipping is available. Check the Shipping & Delivery page for more information on rates.

If your country of residence is not stated, please contact us to check the international shipping rates.

We accept FPX online banking (Billplz), credit card / debit card, GrabPay and Bank Deposit (manual bank transfer).

If you selected Bank Deposit, please bank in/transfer the total order amount to the account below:

Bank Name: CIMB BANK
Account Number: 8007 9696 77
Account Name: SITEJOJO ENTERPRISE

Kindly include your Order Number as the reference. After you've done this, please email us or WhatsApp +6012-446 2990 with the screenshot/bank-in slip so that we can proceed the next steps. Thank you.

Yes, please leave a remark when placing your order if you require a printed copy of your order invoice.

Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or Track Order Here by entering your Tracking Number / AWB provided in your Shipping Update email or Order Status page.

Orders are processed within 2-3 business days. We ship from Monday to Friday only, excluding holidays. Due to a high volume period, your order may take longer than anticipated. Depending on location, please allow 5-7 business days for your order to arrive. We will provide you with a Tracking Number to check your parcel delivery status.

Our eyewear tend to sell out fast, and sometimes a certain colour or model goes out of stock. We usually restock our collections every 1-2 months. Preorder your item to make sure you get it once they become available. Please contact our customer service to preorder.

In the unfortunate event that you encounter a problem with the delivery — such as parcel not delivered, lost, stolen or damaged parcel; please contact our customer support to assist you.

You are advised to purchase a Shipping Protection Insurance if your order contains high value items. The insurance coverage cost is 10% of the value of your order. This option is available at the Cart Page before the Checkout step. Please note that insurance claim is subject to approval upon investigation, which may take between 10-30 days.

If you did not purchase any insurance, we cannot be liable for lost, stolen or damaged goods.